10 DAY MONEY BACK GUARANTEE
If for any reason you are not satisfied with your purchase, you can contact Yuneec and arrange return of your E-GO in its original packaging within 10 days of receiving it and we’ll refund 100% of your purchase price (less our shipping costs). Only E-GO’s that are still in ‘as new’ condition can be accepted. If the E-GO we receive differs in any way to the E-GO we shipped or shows any signs of misuse or is returned without contacting us first, we reserve the right to return to the shipper at the original purchaser’s expense.
E-GO ORIGINAL PURCHASER FAIR USE WARRANTY
E-GO should be operated in accordance with the E-GO User Manual. Yuneec factory operations are ISO 9001 certified which is the Internationally recognised standard for Quality Management Systems. Yuneec warrants to the original registered purchaser that E-GO shall be free from all defects in material and workmanship for a period of 6 months or 1000Km / 621Mi – whichever comes first – from the date of shipment,when used for the purpose intended. All other obligations and conditions or liabilities, including obligations for consequential damages, are hereby excluded. Shipping charges are not refundable. This warranty gives you specific rights and purchasers may also have other rights, which vary by country.
E-GO’s are not toys. E-GO’s are intended for use on paved surfaces or concrete sidewalks and inclines less than 10 degrees. E-GO’s that are sold and documented as being an off-road version may also be ridden off road, such as on forest walks with hard-packed paths. All E-GO’s are not to be operated on grass, through water, through deep potholes or ridden on and off curbs.
Wear Items – including belts, wheels, batteries, decks and remote controllers that have been involved in an accident or the subject of negligence and misuse are not covered under warranty. To be more specific, smashed or damaged remote controllers, visible evidence of collisions with objects, exposure to water, weight overloading and damage from riding up or down curbs are not covered under warranty. The use of any alternate charger will void this warranty.
Any unauthorized alterations, tampering or repairs are not covered by this warranty. Warranty return shipping is the responsibility of the original registered purchaser. We may elect to replace the remote controller, battery charger or E-GO at no extra cost to you, with the same model or similar model rather than to repair it. Any parts required for warranty (such as a Wireless Remote Controller) will be shipped to customers worldwide at no cost (determined by Yuneec Warranty Services) to the original registered purchaser.
For warranty services, please contact E-GO Online Support by firstname.lastname@example.org or call in to obtain a Return Merchandise Authorization (RMA) form, which must be filled out and returned prior to returning your board. E-GO’s or parts returned without proper documentation may be delayed service or denied warranty coverage. Warranty return shipping costs, duty and taxes are the responsibility of the claimant. All unauthorized returns will be refused.
Note that Insurance policies may not provide coverage for accidents involving E-GO. To determine if coverage is provided, you should contact your insurance company or agent. Yuneec reserves the right to change its warranty at any time.