SHIPPING

Where do you ship the Surface604 Boar? We ship the Boar anywhere in US and Canada and most countries in Western Europe

How do you ship the Boar? Boar orders are fulfilled through our warehouses in North America and Europe. We ship all of our bikes via UPS courier.

How much does shipping cost? For the limited time, Shipping is absolutely FREE!

 

SERVICING & WARRANTY

Does Surface 604 offer warranty on the Boar? Yes! All Surface 604 Boars have a 3-year frame warranty plus a one-year part replacement warranty on all bikes including batteries, chargers, electrical and engine. If a part is defective in manufacturing process we will replace it free of charge. If you lose a part, you can easily order it on our site. We service what we sell, just call or email us.

What is your return/refund policy? If you aren’t 100% satisfied with the Boar, we offer returns/refunds on any unridden Boars within 14 days of purchase. Due to the size and nature of the Boar, Surface 604 is not responsible for the cost of return shipping.

How do I service the electronic components if they malfunction? Lets Chat! We believe in Fantastic customer service, call us at 1-877-FATBIKE and we would love to diagnose any issues you might have.

 

GENERAL

Is Surface 604 Boar a unisex bike? Yes! The Boar was designed for both men and women to enjoy on the road. It comes in S/M and M/L sizes to accommodate any rider.

Does the motor system have any regenerative braking features? At this time, we do not have regenerative breaking feature as it creates a strong drag when coasting.

What colour can I get my Boar in? We offer the Boar in the following colours: Black, White and Lime Green.

What is the rear axle spacing? Rear axle spacing is 175mm.

Where is the bike designed and engineered? The bike is proudly designed and engineered in Vancouver, Canada.

Where do you manufacture? We manufacture and assemble all the Surface 604 bikes with industry leading manufacturers in China and Taiwan.

 

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