Our Mailing address is:
8050 W. Country Club Blvd., Boca Raton, FL 33487
ProdecoTech allows you to return your purchased item for a period of 30 days from the date of your purchase. In order to process a return, you must email them at: info@ProdecoTech.com or call them at: 800-943-6190. You are solely responsible for returning the item in its original packaging to ProdecoTech to the mutually agreeable return location determined when you process the return. You are solely responsible for any and all shipping and handling charges and you will be charged a 10% restocking fee upon ProdecoTech’s receipt of the item. ProdecoTech will not issue a credit until it is in possession of the returned item.
Refunds will be issued in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after they receive and process your return.
Flat shipping option is $100 per bike in the continental US. If you need the bike shipped outside of the US, please call us at Ebikes2you at 561-826-4358 to confirm shipping costs. Tax is 6.5%.
If you are local you can also pick up for free. Generally depending on where we are shipping, it is 2-3 days shipping. Bikes are normally shipped FedEX and are generally shipped 48 to 72 hours after the order is confirmed.